Privacy Policy

Last Updated: 4/21/26

At Zenergy, your privacy and the security of your personal data are of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase.

1. Information We Collect

To provide you with our products and comply with our strict underwriting and industry regulations, we collect the following types of information:

  • Personal & Contact Information: Your name, email address, phone number, and shipping/billing addresses.

  • Payment Information: We collect necessary payment details to process your transactions safely. (Note: We do not store full credit card numbers on our servers; these are processed securely by our payment gateways).

  • Age & Identity Verification: We require that you are at least 21 years of age to use our site or purchase our products.

  • Device & Usage Data: We automatically collect data such as your IP address, browser type, and your interaction with our website. This includes “Event Data” collected through tracking pixels and APIs, such as which products you viewed, added to your cart, or purchased.

2. How We Use Your Information

We use the information we collect strictly for operational and compliance purposes, including:

  • Processing, fulfilling, and shipping your orders.

  • Verifying your age and eligibility to purchase research chemicals.

  • Communicating with you regarding your order status or customer support inquiries.

  • Marketing & Analytics: To measure the performance of our advertisements, improve our website experience, and provide you with personalized advertising on third-party platforms based on your interests and past interactions with our store.

3. Information Sharing & Third Parties

We do not and will never sell, rent, or trade your personal information to third-party marketers. We share your information only with trusted partners necessary to operate our business:

  • Service Providers: Payment processors and shipping carriers.

  • Advertising & Analytics Partners: We work with third-party platforms (such as Meta and Google) to help us reach our customers. We use advanced tracking technologies (including Pixels and Server-Side APIs) to share data about your visit.

  • Data Matching: Where permitted, we may share “hashed” (encrypted) identifiers such as your email address or phone number with these partners. This allows the platform to match your visit to your account on their service to improve ad relevancy without sharing your raw personal data.

4. Data Security

We implement robust, industry-standard security measures, including SSL encryption, to protect your personal information. When sharing data with advertising partners for matching purposes, we use “hashing” technology to ensure your personal details are converted into a unique code that cannot be read by unauthorized parties.

5. Cookies

Our website uses cookies, web beacons, and tracking pixels to enhance your experience and analyze site traffic. These technologies allow us and our partners to recognize your device and understand how you use our site over time.

Your Choices and Opt-Outs: You can manage how your data is used for tailored advertising through the following resources:

  • Browser Settings: You can set your browser to refuse all or some cookies.

  • Digital Advertising Alliance: Visit the DAI Opt-Out Portal to opt-out of interest-based advertising from participating companies.

  • Platform-Specific Settings: You can manage your ad preferences directly on platforms like Facebook or Google.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: Email: info@zenergyusa.com